Our policy lasts 14 days. We will offer a full refund within 14 days from when your order is delivered. Unfortunately, we can not refund any taxes, duties, charges or shipping fees for returns. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and unwashed.
To complete your return, we require the original invoice and the return form, filled in correctly, which are included in every purchased order. The different steps for rerturning an order can be seen below.Return steps
- Place the item(s) in the original shipping box.
- Enclose the completed Return Form.
- Place the original or a copy of the receipt that came with your order.
- Close the box and tape it securely.
- Post your parcel using any of your preferred shipping methods.
- Return shipment is at the customer’s own cost
To return your product, you should mail your product to the following adress:
Oude Delft 231
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $55, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and are not responsible for this.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.
Purchased items are exchangeable in any different size or product if available. Exchanges are only processed after receiving your returned products and are based on stock availability at that time.
If you are interested in a different product, please return your item(s) to us and simply let us know your preferred product, color and size on the included return Form.
Problems or complaints
Before your parcel leaves our stockroom, it has been fully checked by our packing team. If you, unfortunately, still received an item classified as faulty or damaged, please inform us within 7 days after receiving your order at email@example.com in order to be eligible for alternatives such as exchanges, refunds or repairs. Please accompany this request with your order number and (if needed) images to clarify the reason of this request.